Privacy Policy

Last updated: September 2026

1. Introduction

Telesima is a fleet management and GPS telematics platform. This privacy policy explains how we collect, use, store, and protect your data when you use our services, in accordance with the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679) and applicable data protection legislation.

2. Data We Collect

2.1 Vehicle Telemetry Data

Real-time vehicle geographic positions (GPS)
Route history, stops, and parking events
Speed, heading, and mileage
Engine status (operating hours, idle time, work time)
Sensor data (temperature, fuel, doors, ignition)
Driving events (speeding, harsh acceleration/braking)
Driver Score

2.2 Account Data

Login credentials (username, encrypted password)
Server connection address (URL)
Application settings and preferences

2.3 Notification Data

Push notification tokens (Firebase Cloud Messaging / APNs)
Geofence and alarm settings
Notification history

2.4 Technical Data

Device type and operating system version
Crash logs via Firebase Crashlytics
Anonymous usage analytics

2.5 Biometric Data (Face ID / Touch ID)

The application offers an optional biometric lock (Face ID / Touch ID) for additional security.
Biometric authentication is performed entirely on your device via the operating system's Secure Enclave.
The application does not collect, store, or transmit any biometric data (fingerprints, facial data).
Only a local preference (enabled/disabled) is stored on your device.

3. Purpose of Processing

Your data is used exclusively for:

Real-time fleet monitoring and management
Report generation (daily reports, engine hours, routes, stops, fuel)
Driver score calculation and safety statistics
Real-time alert delivery (geofences, speed violations, alarms)
Route history playback
Application performance and reliability improvement
Technical support and troubleshooting

4. Legal Basis for Processing

Consent (Article 6(1)(a) GDPR): For the collection of location and telemetry data
Performance of a Contract (Article 6(1)(b) GDPR): For the provision of fleet tracking services
Legitimate Interest (Article 6(1)(f) GDPR): For service improvement and system security

5. Data Retention

Account Data: Personal data is retained for as long as the user's account is active and required for the provision of services.

Telemetry Data: Telemetry and tracking data (route history, vehicle positions, sensor data) is retained for a period of up to six (6) months, after which it is automatically deleted or anonymized.

Log Files: Technical logs are retained for ninety (90) days.

6. Data Storage & Security

Data is stored on secure servers provided by the GPS service provider. The following measures are applied:

SSL/TLS encryption for all data transfers
Encrypted password storage
Secure API key management
Regular security audits
Optional biometric app lock (Face ID / Touch ID) — processed entirely on-device

The application does not store location data locally on your device. All telemetry data is transmitted directly to the secure server.

7. Third-Party Data Sharing

Your data is not sold to third parties. To provide the service we work with the following providers (processors), who have access only to the data necessary for their purpose:

Telesima platform server: Hosted in a data centre in Germany (EU), where telemetry and account data are stored
Amazon Web Services & Google Cloud: Cloud services operated from data centres in Dublin, Ireland (EU)
Map & geocoding providers (Google Maps Platform, Mapbox, OpenStreetMap): Displaying maps and converting coordinates into addresses
Mobile network operators & data carriers: Transmitting data from the GPS devices to our servers
Firebase (Google) & Apple Push Notification Service: Sending push notifications and crash reporting
Legal obligations: Where required by court order or law

For address lookup, only the position coordinates are sent to the geocoding provider, without the name, email or any other identifier of the user or driver. The provider can be chosen in the app Settings.

Your data is stored within the European Union (Germany and Ireland). Some providers (e.g. Google, Apple, Mapbox) are US-headquartered companies and may process limited data outside the European Economic Area. In such cases the transfer takes place with the appropriate safeguards of Chapter V GDPR, such as the European Commission Standard Contractual Clauses or the EU-US Data Privacy Framework.

Under the GDPR, you have the following rights:

Access: Request a copy of your data
Rectification: Request correction of inaccurate data
Erasure ("Right to be Forgotten"): Request deletion of your data
Restriction: Request restriction of processing
Portability: Receive your data in a machine-readable format
Objection: Object to processing
Withdraw Consent: Withdraw your consent at any time

9. Account & Data Deletion

You may request the deletion of your data or account at any time by:

Navigating to "Settings" → "Delete Account" within the application
Sending an email to the support team

Deletion includes all personal data, telemetry history, and settings. The process is completed within thirty (30) days. Data that must be retained for compliance with legal obligations is excluded.

10. Push Notifications

The application sends push notifications for:

Geofence violations (vehicle entry/exit)
Speed limit violations
Engine and sensor alarms
Vehicle status updates

You can disable notifications from the application Settings or from your device's notification settings.

11. Location Usage

11.1 Vehicle Location Data

The application uses vehicle location data (via installed GPS trackers) for:

Displaying real-time vehicle positions on the map
Generating route history reports
Calculating distances and travel times

11.2 User Device Location

The application requests access to your device location exclusively for:

Showing your position on the fleet map (so you can see where you are relative to your vehicles)
Calculating driving directions to your vehicles

Your device location is not stored on any server, not sent to third parties, and not recorded in any history. It is used locally only for map display while the application is open.

12. Siri & Voice Commands

The application supports Siri integration (iOS) for quick access via voice commands:

Opening the fleet map
Starting live tracking
Viewing alerts

Voice commands are processed locally on your device by Siri. We do not store audio recordings or voice data. Use of Siri is subject to Apple's Privacy Policy.

13. Children

The application is intended for professional fleet management use and is not directed at individuals under the age of 16. We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this policy from time to time. You will be notified of significant changes via an in-app notification. Continued use of the application after changes constitutes acceptance of the updated policy.

15. Contact

Telesima is provided by GPS Telesima Ltd, a telematics equipment supplier and service provider.

For privacy matters, exercising your GDPR rights, or data deletion requests, please contact us via the "Contact" section within the application or by sending an email to the support team.